In this episode of What CEOs Talk About, Martin Hunter welcomes back Isabelle Mercier-Turcotte this time with her partner in business and in life Margarita Romano (Maggie). The three discuss the importance of the journey from your head to your heart in life, business, and with customers. Isabelle and Margarita founded LeapZone Strategies, dedicated to helping people build extraordinary businesses and brands.

Isabelle Mercier-Turcotte and Margarita Romano met at Concordia University in Montreal. After watching French-speaking Isabelle struggle with an English conversation on the first day of school Margarita stepped in as a bilingual speaker to assist. They founded their business together in their teens and have been business and life partners for 30 years.

Isabelle and Margarita talk about energy and connecting the heart and mind. Using their own story and experiences to articulate the journey to success and happiness, they go into detail about how emotions play a very large part in business and the customer experience. They talk about how we can take our business and connect the heart and mind of the customer. Also how we need to understand what type of experience we want to give and be able to communicate it through our efforts.

Enjoy the audio and video recordings below: