The key to creating MASSIVE SUCCESS is to create, and deliver, MASSIVE VALUE. How do you create and deliver MASSIVE VALUE you ask? By stopping the guessing game. Stop assuming and start asking. Most entrepreneurs are afraid of asking for feedback, yet continuous customer feedback is the single most important data you’ll ever need to create and deliver MASSIVE VALUE, therefore increasing sales and customer loyalty.
As an entrepreneur, you get to decide many things for your business, but you don’t get to decide what MASSIVE VALUE is for your customers, they do. And believe me, they know what they want more of, and you will only know that valuable information if you ask.
I say valuable information because getting continuous customer feedback helps you become and remain the very best, by keeping it real and always finding new ways to deliver more of what your customers want. A sale is rarely about money…it’s about VALUE. When you hear a customer hesitate and blame it on money…be sure that it is not really about the money. They are simply not seeing the VALUE for the MONEY.
Want your customers to say: “I absolutely want to work with you, regardless of price”. Think it’s not possible? Think again.
We achieved this by implementing these 3 steps:
1. Regularly ask your customers what they really want and need.
2. Align your systems and your team to become a VALUE DELIVERING MACHINE.
3. Walk the Talk. Deliver on what you say you’ll deliver, and then some. Period.
LEAP OF THE WEEK.
1. Are you creating and delivering massive value?
2. How will you find out what your customers want more of? (the key to MASSIVE SUCCESS)
3. How will you and your team continually deliver on what your customers want?
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