Ha! the phone…We worry when it does not ring enough and get frustrated when it rings too much… Lynne Franks said it best: Smile When Picking Up the Phone.
WHY SMILE? The person you’re talking to doesn’t see you pick up the phone or say “Hello.” Treat the phone like it’s a hand shake. Smiling when you pick up the phone will automatically make you more receptive and friendly. By consciously bringing friendly energy to the conversation, you can positively affect the contend and outcome of that conversation and your brand experience.
ACTION: When your phone next rings, take a mindful moment before answering. Be fully present and open. Then pick up the phone and see for yourself how a simple smile can change the outcome of a call.
Lynne Franks is the author of “Plant Seeds and Pick the Blooms”
