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Ritz-Carlton | Changing Lives by Living Your Mission!

This is by far the best mission statement I have found in a long time. It's a great example of why Ritz-Carlton is one of the best hotel chains in the world. As you will see, it is much, much more than just a great mission statement. It's their DNA. First, before you read...


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LeapTV Episode #53: Small Business Goal Setting

GOAL SETTING: Setting and attaining goals – planning for the future while aiming high and dreaming big enough. PERFORMANCE TIP OF THE WEEK: Stopping the crisis pipeline! www.MyLeapTools.com  


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5 Ways to Qualify Your Leads

All sales leads are not created equal. In sales, we can spin our wheels working on the wrong leads, wasting valuable time barking up the wrong tree. Here’s how to save time by narrowing in on your target customer. 1. Ask the Right Questions It takes time to really...


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LeapTV Episode #52: ASK THE EXPERT: Taylor Thoen of Business Television

EXPERT GUEST: Taylor Thoen of BTV – Tells her success story as an entrepreneur and shares the insights gained through hundreds of interviews with businesses worldwide. www.b-tv.com  


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3 Incredibly Useful Reasons to Hire a Coach

A great perspective from Business Marketing & Consulting Guru, John Jantsch of Duct Tape Marketing: I’ve been coaching business owners for years. I’ve trained hundreds to be marketing coaches. I believe in the process of strategic thinking, planning and doing, but...


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5 Things You Must Do To Sell To a Small Business Owner

by John Jantsch of Duct Tape Marketing Small business owners are an odd lot. I can say this without judgment because I am one. Cracking the small business code is something that routinely perplexes large organizations. I see it every day, and I’ve been asked numerous times...


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Stop Leaving Money on the Table

Here's an excerpt from a blog post I read by Naomi at Itty Biz... It's a great reminder for any struggling small business owner... So I’m on the phone yesterday with a client (let’s call him John) who runs a medium-sized business on the internet, and he’s telling me...


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LeapTV Episode #51: Hiring an Intern

HUMAN RESOURCES: What to keep in mind when hiring an intern and how to get the most out of the experience. PERFORMANCE TIP OF THE WEEK: Effective hiring questions to obtain better results. www.MyLeapTools.com  


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Why We Are Afraid to Talk Pricing

This article was previously published at Small Business Trends and is being republished with permission. When I heard Marcus Sheridan speak at BlogWorld, one thing that stood out was his statement, “Businesses are afraid to talk about pricing.” I realized he was...


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Why Creating Competition Can Help Motivate Employees

By Jason Kulpa Business owners have little challenge with motivating themselves to go the extra mile, but how can they get others to mirror that work ethic? This can often be a painful point for entrepreneurs because they see success related to time and energy spent on...


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LeapTV Episode #50: Capitalizing on Leads

SALES: A Turkish carpet salesman teaches to never let a warm lead go cold. SMALL BUSINESS: You are sitting on a gold mine of leads in your existing database. PERFORMANCE TIP OF THE WEEK: How to get more ideal clients. www.MyLeapTools.com  


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6 Common SEO Mistakes On Small Business Websites

Great points to consider as a small business owner looking to launch or update a website... By Rae Hoffman-Dola: In the last decade plus that I have been working in the search engine optimization industry (SEO), I have been fortunate enough to come into contact with many...


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5 Tips for Building Customer Loyalty

A fantastic article by Lee Polevoi... sound advice that will lead to greater customer loyalty... Most companies know that long-term customers are the lifeblood of their business, so it’s important to encourage loyalty in everyone who walks through your door or visits...


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Marketing is Not Promotion

I can’t tell you how many potential clients I talk to who want instant pudding. That is to say, they want to get on Facebook and Twitter, and overnight have 10,000 new sales. It just doesn’t work that way. Look at Groupon. Retailers who use the service are on the...


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LeapTV Episode #49: WestJet – Building a Thriving Brand

BRANDING: A lesson in outstanding customer service and living company culture from WestJet Airlines. PERFORMANCE TIP OF THE WEEK: The secret to building a thriving brand. www.MyLeapTools.com  


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Drive Your Business Like a New York City Cab!

Business is ruthless and should be treated as such. Consumers don’t care about you, or what you’ve invested. Consumers care about one person… Hint Hint: It’s not you. You’ll have to answer one question better than anyone else: “what’s in it for me.”  Craft...


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